RETURN POLICY

At Jewelcraft, we want you to be completely satisfied with your purchase. That's why we offer a 15-day return policy, giving you ample time to request a return if necessary.

Eligibility for Returns

For a return to be accepted, please ensure that:

• The item is in the same condition as when you received it.

• It is unworn or unused.

• All tags are intact.

• The item is in its original packaging.

• You provide a valid receipt or proof of purchase.
  
  

Starting a Return

To initiate a return, kindly contact us at contact@Jewelcraft.store. If your return request is approved, we'll provide you with a return shipping label and detailed instructions on how to proceed. Please be aware that returns without prior authorization will not be accepted.

Questions and Concerns

If you have any questions or concerns related to your return, please feel free to reach out to us at contact@Jewelcraft.store. Our dedicated support team is available to assist you throughout the return process.

Damages and Issues

We recommend inspecting your order as soon as you receive it. If the item is found to be defective, damaged, or if you have received the wrong item, please contact us immediately. This enables us to promptly evaluate the issue and make it right.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can proceed to make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and inform you whether the refund has been approved or not. If your return is approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund.

Thank you for choosing Jewelcraft. We value your satisfaction and are here to make your shopping experience as pleasant as possible.